I broke a light fixture that was 12 years old. I came here with little expectation of finding a match. This guy immediately recognized the fixture just by the frame and pulled out an old catalog from the company that made it. He then proceeded to find the fixture and call the company. Miraculously, they had it and they ordered it in. When I went to pick it up, he told me that the company wanted to charge $45 for shipping so he went on his one day off to pick it up himself. I have to say, I am beyond impressed. If you are looking for someone who knows his stuff, and cares about customer experience way more than money, then look no further.